Tufts CTSI seeks a Research Process Improvement Project Manager to lead, facilitate, manage, and support cross-functional teams to improve the quality and efficiency of processes critical to conducting clinical research and providing CTSI services across Tufts CTSI and its Clinical Research Network. The incumbent will collaborate with Tufts CTSI leadership, staff, researchers, and administrators to identify priorities for process improvement, determine underlying causes for current performance, and develop and implement improvement plans. The Project Manager will develop tools and resources (toolkit) to disseminate best and promising practices. Also, the PM will also facilitate continuous improvement of Tufts CTSI services and research informed by established common metrics across the CTSA Consortium and other organization evaluation data.
Develop and implement RPI project plans including gathering information, developing project aims, scope, and deliverables, estimating resources required, and devising action plans.
Develop project management standard work tools, templates and methodologies as aligned with industry best practices (project plan, milestones, Gantt chart, etc.).
Oversee and collaborate on the development and updating of CTSA Program Common Metrics initiative performance improvement plans and support use of related software.
Collaborate with evaluation team to identify data needs for improvement activities and assist with developing protocols for data collection and analysis.
Manage data systems and collect, organize, and maintain data and program information.
Coordinate committees or working groups to develop and sustain improvement initiatives; schedule meetings, develop meeting agendas, manage media and audio-visual needs, communicate meeting outcomes, and oversee execution of action items.
Develop training materials and research specific case studies, train and coach Tufts CTSA staff, researchers, and in using improvement methodologies.
Plan and conduct collaborative learning activities through webinars and web-based meetings.
Develop and maintain a web-based repository of resources for CTSI staff and researchers on best and promising practices for improving clinical trial performance.
Develop effective communication methods to keep staff and others informed about improvement activities.
Prepare tables, figures, and written summaries for essential reports and presentations to our funding agency, Steering Committee, External Advisory Committee, and other internal and external reports and meetings.
Summarizes progress, best practices, and successes associated with the RPI program.
Work with the Communications Manager on project communications and dissemination activities.
Supervise project administrative assistant.
Perform other job related duties as requested or required.
Bachelor's degree required; Master's degree or higher preferred. Degree is preferably in public health, clinical research, or quality engineering field.
3-5 years of work experience applying quality and process improvement methodologies, preferably in an academic healthcare or medical research field.
Demonstrated knowledge and experience in applying quality and process improvement methods (Model for Improvement, Lean, Six Sigma, and/or Results Based Accountability) in relevant setting.
Ability to develop training materials, train and coach staff in quality improvement frameworks and engage physicians and/or researchers in collaborative work.
Strong analytical and data management skills.
Strong project management knowledge, experience, and skills.
Strong interpersonal skills and demonstrated ability to empower others, develop a positive culture, and facilitate teamwork across organizations.
High degree of professionalism and capacity to manage relationships with a wide variety of individuals in differing roles, e.g., Advisory Committee members, the Tufts CTSI Dean, Executive Director, investigators, research and administrative personnel, consumers/patients, media; ability to represent the organization at high profile events.
Excellent written and oral communication skills including the ability to draft and present program materials.
Knowledge of research environment and methods preferred.
Tufts Clinical and Translational Science Institute (CTSI) (https://www.tuftsctsi.org
), one of more than 60 organizations supported by NIH Clinical and Translational Science Awards (CTSAs), was established in 2008 to transform the scientific research process through education, collaboration, and the provision of infrastructure services. Tufts CTSI accelerates translation of laboratory research into clinical use, medical practice, and health policy. The Tufts CTSI Research Process Improvement (RPI) Program applies quality improvement methods to clinical and translational research, including identifying, analyzing, and improving upon existing research processes within research studies, research settings (e.g., the Clinical and Translational Research Center), research organizations such as Tufts CTSI, and across the CTSA Consortium.